Category: the Rant Board
Hi anyone,
Well, when i installed jaws 6 on monday, right away I had a problem. First it wouldn't detect my authorization disc, no matter how many times I tried using the retriev authorization number from cd. Then it told me to choose out of 4 methods for retreiving it. I chose the internet, because that's what it recommended. It said my authorization number should be shown in the edit box, but if it wasn't, type it in. Well it wasn't showing, so after 3 tries, I finally got it and it seemed to accept it. But when I turned the computer on the next day, it said there was an authorization error, and it had expired. Well to make a long story as painlessly short as possible, I called fs, and if what the tech told me is right, it's because my computer is off date, the reason it doesn't remember I'm authorized. My computers clock battery went dead a couple of years ago, and although my mom put a new battery in it, after her brother in law told her what to do, no one has ever been able to reset the bios, so I have to manually go in control pannel and set the date, but when I shut my computer down, it rolls back to january 1, 1997. The tech support person told me that was a time years before jaws 6 was invented, so it sees a wrong date and won't do it. I found out after you activate jaws 3 times, you're out of activations, and they have to reset it or something. So until this bios thing is fixed, I can't use jaws 6. This new authorization stinks. If that cd had worked, I probably wouldn't have to use the ilm and get it from the internet. At first he said it was a bad cd, but I don't think he really knows why it didn't detect the cd. I don't think it's my cd rom drive, because my otr shows still play fine.
Wonderwoman, depressed
Awww I know WW, I'm so sorry for ya heheh xoxoxoxx! I'm sure it'll work out.
have a hamburger that il chase away the blues..
And what is this only 3 activations stuff? What happened to 5 authorizations with previous versions? Guess they r getting greetier and greetier, huh?
sure looks like it, and I sure hope travis, the tech support guy I had to deal with knows what he's talking about, because if getting the date right in the bios isn't the problem, I'm dead to jaws 6. Almost makes me wish I'd started with win eyes, but I don't want to start all over with another screen reader at this late date. I'm afraid we're stuck with this ilm activation scheme.
wonderwoman
Thanks Caitlin, right now, nobody feels more sorry forme than me, haha. It's a real downer, but thanks,
wonderwoman
Tipical Freedom Scientific, just like Microsoft they're getting a bit too greedy if you ask me.
At least travice is a good british name. Cornish I think it is.
Ah, the new Jaws authorization scheme...The solution to everyone's problems! Well now, you must remember that they didn't program it with the minority of the people with dead system clocks on their minds, either! In fact, my guess is you probably can't run a lot of the newer demo software...the stuff with the timer, or a set expiration date! Not to be mean or anything, but the fact that it's not working correctly on your computer is not FS's problem, and mind you, I hate them as much as the next guy!
I don't hate them. It all worked like clockwork for me today.
And at least they have had the jolly good sense to put a british english voice into Eloquence eh?
Hi Kool_turk, yes, you're absolutely right, if I'd known this new authorization thing was going to be this way in advance, I don't think I would even have gotten the sma, but I would've just stuck with 5.0. The fact is, even if we're lucky enough to get a good tech who knows what they're doing and can reset the bios,so the computer can keep the correct date, the battery will eventually go dead again, and the computer will roll back to an earlier date, and I'll have the same problem again, so it's good I always have 5.0 to fall back on. And microsoft is trying to force people to upgrade to msn messenger 6, but it's not accessible with jaws, unless you have winxp. There's the web msn messenger version, but when it logged in, jaws froze on me, so guess it's the end of the line for me and msn messenger. Oh well.
wonderwoman
Awww poor WW! Have you sorted it all out yet? And Goblin I think you owe WW an apology.
Hi Caitlin, thanks hon, but since I don't read Goblins posts anymore, I have no idea what he said, lol. It's just best if I don't read the posts of individuals who are difficult, so if he wants me to ever read any of his posts again, he will have to pm me, and put the word apology in the subject line, otherwise I would just delete it without reading. Anyway, it can't be sorted out, until we can get someone who can reset the bios, so that the computer will keep the right date. Until then, I am back with jaws 5.
wonderwoman
oh, my gosh thats stupid. I mean 5.1 was fine but fc made a thing called the speech and sounds manager thing. Warning! don't modify this without your knowledge since this missed jaws up! gosh I had to re-configure everything and now they come up with the big 6.0 which is suposeddly the best... hmmm the best? you must upgrade the msA which is an unknown thing to me, I don't even know what that is, but as far as my brain can tell you have to pay if you don't comply the sma requirements or something, thats stupid, will they com up with the new authorization disk that if you try it for 3 times you computer will explode? or will it be after 40 minutes you must reformat your system so the 6.0 demo will work again? hmm, I would buy an upgrade, of course, if something better comes up. Don't know if someone works in fc but sorry, I know its a sharp truth but well I say it and there is freedom of speech.
Hi Lou, makes you wonder doesn't it? I never even bothered with that speech and sounds manager thing, I'd forget what sounds I'd assigned for which actions, and I use flextalk most of the time, and since flextalk is a software synth, and since I have a single channel sound card, the synth and the assigned sounds would be trying to cancel each other out, unless I use my external double talk, which I mostly use anytime there is audio involved, but I wouldn't want to use it all the time. Jaws 6 does have a few more quick navigation keys, and the custom labels for web links and forms seems nice, it's just that horrible activation thing, it's absolutely horrible, a nightmare. I suppose eventually, they'll come up with a 40 digit authorization code, and you'll have to type it in 3 or 4 times, and you'll probably have only one activation, and you might have to pay a huge sum to get reactivated again. If it weren't for this new activation thing, jaws 6 would be pretty good. I've been wishing for the past day or 2, that I had win eyes instead, but I had no way of knowing which screen reader would be the best or worst, so I just copied a friend of mine who I use to know, and got what she had.
wonderwoman
Geeeeeeez! This issue is getting worse an worse, why does upgrading have to be so complicated? And WW I know what you mean, but I still think Goblin owes you an apology for what he said. DOn't readi t though, it's not worth your time.
I won't. I just pass all his posts on by. but when he posts an original message, I read others replies to him, that way, I can get an idea of the tone of his posts, but now, I'm not reading them at all, so he's the one wasting his time. Anyway, I don't know why upgrading should be so hard. You'd think upgrading would always be an enhancement, but sometimes, upgrading is more like downgrading. If and when we get someone to come out and reset the bios, I'm going to call fs and tell them to send me another authorization disc. I think maybe they sent me a bad disc, because my old time radio cds still play fine, and the program disk works. That's the only cd that I ever got an error saying the cd wasn't detected.
wonderwoman
Lol good idea WW ...
Now then now then now then: have any one of you thought of trying Hal and Orpheus? that's made by a thoroughly decent company called Dolphin.
Dolphin!? What a cute name...I've heard of htem but never used them...I'm happy with Win-Eyes.
Well law lord, I'd have to start all over again with a new screen reader, I'd have to learn to navigate menus and the web all over again, and we can't afford it. Oh law lord and anybody interested, I got a puzzler for you. When I deleted the accessible chat program, and also deleted about 17 wav and mp3 files I had on my computer, I jumped from 397 mb of free disk space to 534 mb of free space. I shut my computer down, and when I came back on last night, it jumped from 534 mb to 555 mb of free disk space. I'm wondering how did I gain 21 more mb of space when I didn't remove anything else? it's like it did it on it's own, how's that for a riddle.
wonderwoman
Hmmmm, windows can't do maths?
I don't know, I don't even know what you're talking about, I just know for some strange reason, my free space keeps going up and down. I was in a private chat room earlier waiting for someone, and I checked my free space again, and it went down from 555 mb to 552 mb. I lost 3 mb of disk space, and I hadn't even installed or downloaded anything.
wonderwoman
He means, Windows doesnt' have a clock, it's separate and battery operated? I don't get it either. Heh.
As per your free space issue, think swap file! Windows has a file which grows and shrinks with those older version of Windows, known as the swap file. Basically, since you don't have enough memory to execute all programs at the same time, Windows uses what's called "virtual memory" to temprarily cache some files, and pieces of code on the hard drive. When the computer is restarted, or the code no longer is needed, it is cleared. So, no need to obsess over it. It's a natural occurrence.
I'm not talking about the clock. I'm talking about how windows can't do maths, or as you would call it, math.
It's maths, pure and simple. We'll talk our transatlantic cousins around eventually. It's maths, mum, zed, colour with a U, and nuclear not nucular Mr Bush!
But Wonderwoman I take your point about learning a new screen reader, certainly if you don't want to do that it is a considerable nuisance for you and I sympathise.
Thanks law lord, it would just be like starting from scratch all over again. At the time I got my computer, I had no way of knowing what was the best or worse. None of my moms' friends knew anything about computers, and virtually no sighted people know anything about screen readers. Jaws was the only one the person we got it from sold, and when in doubt, I always copied my friend, and got what she had. I read 2 computer books for people with disabilities before I even looked in to getting a computer, but even the best computer books in the world can't help you when it comes to deciding what's best, or will work the best for you.
wonderwoman
My name is Caitlin and my last name ends with a zed and I hate Maths and I am scared of nuclear bombs and all the colours they contain! And I love my mum! Hehehehhee! I actually do say Maths and Mum half the time. Heheheh yay for that! Nucular is hte most sad...
well I hate maths too. The computer does maths better than I ever will, hahaha. Oh well, even if I am obsessive, at least I know I'm not going to lose all my free disc space in an hour, or a day, I just didn't know it changed that much. haha.
wonderwoman
Windows has a mind of it's own.
Well I'm glad we have the maths problem sorted out anyway. We'll soon have you lot singing 'oh it really is a very pretty garden' etc. like the rest of us. what the hell are the remaining words to that song?
Ah yes I remember now! It was written in 1894 and the chorus is 'Oh it really is a very pretty garden, and Chingford to the eastward could be seen, wiv a ladder and some glasses, you could see to 'akcney Marches, if it wasn't for the 'ouses in between.
It sounds all Cockney LL. Lol. I'd love to hear you sing that in person...
It is all Cockney. It was a protest I think against the governments towards the tail end of the nineteenth century trying to increase housing and not solving the problem of hte slums in London. I don't know the verses, something about cabbages and you'd think you was in Kent or something similar.
Aha I was right. It was the 'ouses that did it.
well, I thought my date and time thing was fixed, but alas no. The last one we got put a new battery in, or he said he did, I even heard him take the case off, and when I shut down the computer a little while after team talk temporarily messed up my jaws links and forms mode, the date was still right, but when I started the computer today, it had gone back. I don't get it. I'm going to call freedom scientific tomorrow, and ask if I can send jaws 6 back, and get a refund, and also a refund on my one remaining sma. I don't want 6.5, or 7, or whatever the next version will be. So far, noone has been able to fix it so the correct date and time settings will stay. I'm staying with jawf 5.0, this whole new authorization is a crock.
wonderwoman
It isn't that bad really, you know. It might be your computer, in fact it must be. It's a little unfair to blame everything on freedom scientific. Anyway it'll be all right on the night as dennis Nordon says.
Yes, it is definitely your computer WW, it is not the fault of FS, in this case. I don't like some of their business practices and I'll tell Eric Damery to his face that I don't particuarly like how they're charging $200 for an authorization which allows remote access when Window-eyes has it built in and it's free, free i tell you! But obviously WW there is something dreadfully wrong with your computer and if possible you should tell your technition to fix it, or find a new one who will. FS may be able to offer you what is called a hardware Dongle. Basically, how this works is you get this little device, probably no bigger than your thumb and it plugs into your serial or USB port on your computer. This essentially tells JAWS that yes, it's authorized and to run in normal mode. and FS will *not* charge you for this. If they do, tell them that other people you know have received dongles for free and you should too, if they want any of your business they will. lol. Since you have JAWS 6, they can send you a special CD version of JAWS 6 that requires the hardware dongle and you can use that until you can get your computer fixed permanently.
There you go! I told you it'd be all right on the night, didn't I? Let's just hope that works or else we'll get another bleedin' topic about it eh? But as I keep telling Wonderwoman, nothing works! I repeat, nothing works! Just like the home office discovered thirty years ago in relation to serial recidivists, nothing works! Talking of serial recidivists I understand that the Liberal democrats want to give them the vote, have they lost their marbles? When the Lawlord takes over, this madness will be at an end.
I'm happy to report that my jaws6 new authorization was a success! Now for this activation reset thing, will they reset it when you have only one key left? or do you have to use up all three keys before filling out the request?
Troy
Nothing works!
Hi Tune head,
well, good news, for some reason, the time and date decided to reset its self, and so far the time and date are holding correctly. and as soon as the date corrected its self, the authorization worked. I think there is a slight default in the authorization cd though, because if I go to the authorization option in the help menu, and put in the cd when it asks me to, jaws won't detect the cd, but when I just put the cd in without going to the update authorization, it accepts it immediately, and the last time, I didn't even have to choose between using the internet, or any options to get it authorized, it just did it, and as long as the date doesn't roll back, it works
wonderwoman
ps, but I'm still not sure I would've upgraded from 5.0 had I known the ilm was going to be time and date sensitive. They sent me an envelope or a small package, which I think might be the program cd and the quella authorization cd, but I don't need it right now, but I'm not sending the cd or the quella authorization floppy back, because if and when the date rools back, I can install it using the quella authorization, and it will work still, if he was telling me the truth. I'm enjoying the custom label feature. I just hope the date stays until the battery quits again.
wonderwoman
why don't you plug the thing into the mains? besides, there are many people who would be grateful for rolling back the years in the manner that your computer does, Wonderwoman. Perhaps it's trying to put you in touch with days of yore eh? But it won't work I tell you, it won't work, because, you guessed it, nothing works!
Hi ww. This is a known issue with fs with some of the cd's and that is the solution.
Troy
Hi Sullydog, thanks, I thought it was a defective cd.
And lawlord, here's what I have to say to you: ..- .-. .- .--. .- .. -.
Wonderwoman